Monthly Archives: May 2014

The Crisis of Isolation-CBC Television Report

27 May 2014

HandyDART Contractor Hiding Soaring Trip Denials – Forum Sat. May 24


HandyDART Contractor Hiding Soaring Trip Denials:

Riders’ group hopeful mayors will include HandyDART increase in referendum package

For immediate release –Wednesday May 21, 2014

Internal company documents shared with the HandyDART Riders’ Alliance by unionized workers show that the company operating HandyDART service in Metro Vancouver has changed accounting procedures to disguise deteriorating service to people with disabilities and seniors.

“This is about real people being denied rides to essential medical appointments and family visits” says HandyDART Riders’ Alliance spokesperson Elizabeth McKellar. “We need more HandyDART vans on the road, not accounting tricks to sweep the crisis under the carpet.”

The procedural changes widen the trip window from one hour to two, and mean a denial will not be recorded if a trip outside the original one hour window does not work for the rider, even if no trip is actually available in the wider window.

When elected mayors and councillors sat on the TransLink Board, they increased HandyDART service hours by about 5% per year to keep up with demand. But after the provincial government imposed an appointed board in 2008, HandyDART service hours were frozen and HandyDART trip denials soared.


24 May 2014

The Future of HandyDART – Public Forum: The Crisis of Isolation

CBC photo

Saturday May 24, 2014 – 11am to 1pm

Surrey City Centre Library, 10350 University Drive Surrey
(350m / 5min from Surrey Centre SkyTrain Station & Bus Loop)

The provincial government has reneged on their promise to fund transit improvements including HandyDART. As a result people with disabilities and seniors were denied HandyDART service over 42,000 times last year, an eight-fold increase in only four years. Service quality has also deteriorated, with riders routinely forced to wait for hours.

Join us for an open discussion of the need to increase HandyDART service, and the opportunity presented by the transit funding referendum scheduled for June 2015. The referendum likely won’t pass unless it meets the needs of an aging population, including funding for better HandyDART service.

Everyone benefits from better transit, including our growing population of older seniors and people with disabilities. It is time to make major investments in transit including HandyDART, to make Metro Vancouver a livable and age friendly region. It is time to get organized!

Invite friends on Facebook

Organized by the HandyDART Riders’ Alliance and Amalgamated Transit Union (ATU) Local 1724.                         

Surrey Library Map

05 May 2014